1. E-shop entrance
In order to put an
order in www.xtr.grfirst you should subscribe in our e-shop by filling some necessary
fields in the additional subscribe form. These fields are Full
Name/Address/ City/Territory/ Postal code/ Telephone number/email.
Also you must choose a username and a password.
For not being identified
your personal data, you have the opportunity to change your password
and your email address as frequently as you wish. The only one who
has free and absolute access to your data is you with your personal
password and you are the only responsible for keeping them secret. In
case of loosing them you should inform our company, otherwise X-TREME
STORES’s e-shop cannot guarantee the use of a not authorized
person.
2. Shopping
X-TREME STORES S.A. and
the crew make every possible effort in order the customer to receive
high quality service. Although this happens, we cannot ensure the
possibility of a mistake in prices or some products details or an
accidental black out of our site. In order to ensure the absolute
safety and effectiveness of your shopping, and if you notice a human
mistake in a price and before you proceed to your order, we urge you
to call us in the Customer Service dpt in 2106620921-2 or with an
email.
Completing your order you
will receive an email in which you will be able to have all the
details.
3. Ways of payment
1. Payment via credit
card: X-TREME STORES’s e-shop accepts all the credit cards.
2. Payment with delivery
via courier: You can pay the man from the courier company when your
order is delivered.
3. You can take and
pay your order in an X-TREME STORES next to you.
4. Put your order in our
e-shop and receive your order from the next day in one of our stores.
5. Payment in a bank in
our bank account.
National Bank:
140/470457-61
ALPHA: 361-002320-001027
CITIBANK: 0506546389
EUROBANK: 0026 0031
340200232847
PEIRAIUS: 5028-020513-420
EMPORIKI: 84901687
Send us the a copy of the
bank receipt in our fax number: 2106620923. When we receive this copy
we will send your order.
Payment with installment:
You can buy products with an installment with your credit card.
4. Cost of delivery
Receive your order:
In any of our stores ((http://www.xtr.gr/katasthmata)filling the store you wish in the order
box or send us email in sales@xtr.gr
Delivery: Maximum in 1-3
days.
Cost of delivery: 0
ORDER DELIVERY
A) With ACS courier
Your order with max
weight 10kgr can be delivered with ACS courier in all the big cities
of Greece(http://www.acscourier.gr/network.aspx?node_serial=001001005&node_id=164)and you can pay as soon as it is delivered. Specially for nutritional
supplements and the light accessories, the cost of delivery is free
since the order exceeds the 50€. In different case the cost of
delivery depends on the weight and you can see below in full details,
according to ACS:
Inside a ground city
Inside a ground city In a Greek
where an X-TREME
STORES where there is no X-TREME island
works (delivery 1-2
working days) inside ACS net
(delivery 1-2 working
days)
Weight Cost
*During the delivery process you can be informed about the place your
order is by putting your code number in the above ACS link in the
Loading field.
B) Post
The delivery of your
order in difficult to go Greek territories can be done via Post
office, since it is not more than 10kgr. You can have a free delivery
for orders that exceed the 50€ in supplements and light
accessories. In different case the costs
are: for a product up to 1kgr the cost is 6€ and for every extra
kgr the cost is 1€. The delivery takes 3-5 working days.
C) With
our trucks
For training
machines and in cities where there is an X-TREME STORES, the delivery
can be done with on of our trucks in 1-3 working days, after a
telephone contact with the supervisor of the store. You can pay with
the delivery of your order. The cost depends on the type of the
machine and is 0-60€.
D) Loading agents
For training
machines and in territories where there is
no X-TREME STORES the delivery (no matter the weight) of the products
can be done by the trucks of a loading agent. First the product
should be paid with the ways of payment that you can see above. The
cost of the deliverance is exclusively of the loading agent. Below
you can see some prices of deliverance:
*The price is for
receiving your product from the loading agent office. For deliverance
straight to your place the extra cost depends on the territory.
5. ORDER CANCEL
X-TREME STORES S.A gives
you the opportunity to cancel your order in the below cases:
1. Before the end of the
order procedure you can press “back” button and cancel all the
products from your shopping cart by pressing the “cancel” button.
2. If the order procedure
is done but it is not delivered yet you can call in 21066020921-2 or
contact via email,. One of our cooperator will cancel your order.
3. After the
deliverance of your order you can call in 2106620921-2 or contact us
via email explaining the reason you want to cancel your order and
one of our cooperators will answer and transfer your wish.
4. In case your order has
been already gone and you still wish to cancel it you should get in
touch with Client Service dpt in 2106620921-2 and give your order
data.
6. Return-Replace the products
You have the right to
return back your products and to ask for replacement or take your
money back until 10 days after the day you receive them. We can take
back the products since they are in the same condition, since they
are not open or damaged.
In any case a return
can be accepted if you contact at the same or the next day with the
e-shop or in the 2106620921-2 and in case you wish to replace it with
another product until 20 days .
7. Delay of deliverance
Your order could be
delivered in delay after some reasons:
